Marine Depot Hiring a Customer Service RepBy: Brandon Klaus
Looking for a job in the marine aquarium industry, well you’re in luck. Marine Depot, one of the largest online aquarium equipment retailers, recently announced that they are looking to hire a customer service representative. According to their job listing (see below) the ideal candidate will have experience with marine and reef aquariums as well as possess working knowledge of the aquarium gear that Marine Depot sells. On top of that, skills in various forms of communication will be required since the position works very closely with customers who either need to purchase equipment or require some form of assistance. Basically, if you’ve got the right attitude and know the ins and outs of aquarium equipment, you’ll fit right in.
Continue below for the job description and some additional information.
From the Marine Depot Blog
We are hiring!
ABOUT THE POSITION: CUSTOMER SERVICE REPRESENTATIVE
Candidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation.
Qualified Candidates Should Possess
Saltwater reef and fish experience
Excellent verbal and written communication skills
An outgoing, positive attitude about providing superior customer service
Ability to share your knowledge
Experience working in a problem-solving capacity
Duties and Responsibilities
Assist customers with a positive shopping experience
Ensure the competence and development of your colleagues
Work with the Customer Satisfaction Index to benchmark and improve our service execution
Respond to and resolve customer issues with urgency
Ensure implementation and development of the Family Friendly Concept
Assume responsibility for projects and tasks as they occur
If you’re interested in joining our team, please email your resume to email@example.com for consideration.
MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We’re looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day® and have a great benefits package. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!